Your happiness is important to us! Therefore, we want you to be completely satisfied with your purchase.
- After the payment is made, please allow our 2-4 business days for our small team to process your order.
- Orders are not processed, shipped, or delivered on holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Due to Covid-19 shipping times may be delayed. We thank you for patience and understanding during these unprecedented times.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Kansa Organics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
For more information, please refer to our Returns and Refunds Policy here.
U.S. Shipping Options:
- Standard Shipping: Delivery is typically in 2-5 days.
- Priority Mail: Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed on Monday night and ships out on Tuesday, it will arrive on Thursday.
- Overnight Shipping: The Next-Day Delivery. Delivery by next business day after an order has shipped. An order that ships out on Thursday with Next-Day Delivery would be delivered on Friday. An order shipping out on Friday with Next-Day Delivery would arrive on Monday.
Flat rate Shipping fee to Spain, Italy, France, Germany (other EU countries):
- USPS first class international: $15 for 7-21 business day delivery
- DHL: $30 for 2-5 business day delivery
- UPS: Recommended Shipping $40 for 3-7 business day delivery
- UPS: Fastest Shipping $50 for 2-5 business day delivery
Customer pays Duty, Taxes, and/or any Import Fee's
Customers are responsible to pay for additional charges by the destination country. Customs charges may include, but are not limited to: duties, taxes, and any import fees. You will be responsible for duty and taxes for international shipping upon arrival.
Feel to reach us at firstname.lastname@example.org regarding our shipping policy.